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FAQ

Find answers to the most frequently asked questions.

Location

Where is J&K Platinum Towers located?
J&K Platinum Towers apartments are located in the Platinum Towers complex in Warsaw, close to Rondo Daszyńskiego, Warsaw’s business district and the Hilton hotel.

How far is the nearest metro station?
The nearest metro station is a five-minute walk from the property.

Are there any restaurants nearby?
Both buildings are surrounded by numerous restaurants serving cuisines from around the world, including Polish, Italian, Indian and Chinese.

Are towels and bed linen provided in the apartment?
Yes, each apartment is prepared for guests and supplied with fresh bed linen and towels.

Is Wi-Fi available in the apartment?
Yes, Wi-Fi is available in every apartment.

What types of apartments are available?
Our properties offer studios, one- and two-bedroom apartments, as well as Premium apartments. Depending on the type, the apartments can accommodate between 2 and 6 guests.

Do the sofas in the apartments convert into beds?
Yes, all sofas in our apartments can be converted into beds.

Is breakfast included in the price of the stay?
Breakfast is available at an additional cost of PLN 110 per person. Children under 12 eat free of charge. Breakfast is served at the Hilton hotel, located within the same complex.

Is parking available?
Yes, parking in the underground garage may be available at an additional cost. The standard rate is PLN 100 per day. Parking availability must be confirmed before arrival.

Is there a gym in the building?
Gym access is not included in the price of the stay. However, our guests can use Stellar Fitness, located in the same building. A single entry to the wellness area costs PLN 100 for our guests. For more information, visit www.stellarclub.pl.

Can I receive a VAT invoice?
Yes, we issue VAT invoices. Please provide your invoicing details when making the reservation or on the day of check-in.

Is a security deposit required?
Yes, a card pre-authorisation of PLN 500 is required as security against any potential damage. The pre-authorisation is not a payment—it is only a temporary hold placed on the card.

When is the security deposit released?
The security deposit is released after check-out and once the apartment has been inspected by the cleaning team. The actual time it takes for the funds to become available again depends on the guest’s bank.

Can I book directly?
Of course. You can book either through the booking system on our website or via Booking.com. We encourage you to use our website to learn more about our apartments and book at the best available price.

Can I make a reservation and pay upon arrival?
No, the reservation must be paid for before arrival. Unpaid reservations may be cancelled automatically.

Can a minor make a reservation?
The reservation must be made by an adult who assumes responsibility for the rented apartment. However, a minor may check in with the consent of the parent or legal guardian who made the reservation.

What time is check-in?
Standard check-in begins at 3:00 PM.

What time is check-out?
Standard check-out is by 11:00 AM.

Is early check-in available?
Yes, early check-in may be available depending on apartment availability and the cleaning schedule. Please contact our team to arrange it. Guaranteed early check-in requires booking an additional night.

Is late check-out available?
Yes, but only if arranged with our team in advance. An additional fee may apply.

Where do I collect the keys?
Please follow the key collection instructions sent on the day of arrival once the apartment is ready.

Can I leave my luggage before check-in?
Yes, subject to availability, luggage may be left before check-in if arranged with our team in advance. Please contact us beforehand.

Are the apartments suitable for business trips?
Of course. We are located in the heart of Warsaw’s business district. J&K Platinum Towers apartments offer direct indoor access to the Hilton Warsaw City hotel, which houses one of the city’s largest conference centres.

Can I receive a VAT invoice?
Yes, we can issue a VAT invoice upon request. Please enter your invoicing details in the relevant section when making your reservation. The invoice will be sent to you no later than the day of check-out.